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Emergency call system centralised

Posted on June 27, 2009, 8:08am

The redirection of calls to the 131 444 Police Assistance telephone number and Triple Zero Emergency in regional areas will begin on July 1.

The new system will be introduced in stages, and ultimately all Triple Zero calls made in South Australia will be directed to the police Communications Centre in Adelaide.

This will provide a centralised, dedicated, emergency call taking and radio dispatch capability for immediate attention.

South East Police Superintendent Trevor Twilley said the receipt of all calls and the centralised location would enhance service delivery to the community and result in a more efficient use of resources.

“All police assistance and attendance enquires received on the 131 444 Police Assistance telephone number in regional areas will be redirected to the SAPOL call centre in Adelaide if they are not able to be immediately answered by members at these stations,” Supt Twilley said.

“It is anticipated that by mid 2010 all 131 444 Police Assistance calls made within the state will be in line with this process.

“The community should be reassured that they can still directly telephone their local police station during business hours for day-to-day issues, however are urged to telephone Triple Zero in an emergency or 131 444 for police assistance.”

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